0091-79-4032 6988 info@openeducat.org

Support

OpenEduCat is an open source ERP solution for the school/colleges across the world. With schools/colleges moving towards automation, it is always a great idea to adapt OpenEduCat as your school platform, which in turn will improve the work environment and productivity of the workforce.

The OpenEduCat platforms fit well to any school irrespective of its size, location or its type. With centralized control, schools can now cater the needs of their students, faculties, parents and other section of the school such as canteen, library, and accounting.

But with all the benefits comes some drawback. The systems require constant overlook and expert support for optimal performance and guidance. To make sure the platform works as it is intended to, OpenEduCat support team is always present to handle the situation in a professional and knowledgeable way.

OpenEduCat Support Strategy

Working with a strategy to pull off complex tasks is always better than throwing stone wildly so that it can hit the target and get the job done. OpenEduCat, a child of TechReceptives, understands the importance of strategy and works in three steps.

Support > Maintain > Progress.

Support being the most basic of them all. It leads to maintenance part, which in turn makes the platform and the school/college using it, progress in the right direction.

If any of the following questions needs answers, you are in the right place.

  • Looking for assistance for getting started with OpenEduCat?

  • Looking for long-term support assistance for OpenEduCat?

  • Looking for making the most out of the OpenEduCat platform?

To ensure that the support standards are met and exceeded, we first take notes on the needs and the requirements of the clients and make changes required for optimal support from our team.

What does the Support Package Offers?

Configuration Support

The configuration support aims at helping the school/college to configure their support or troubleshoot any problems after the configuration is completed.

Functional Support

Functional Support is aimed at troubleshooting any functional issues or enabling the admin team to enable or disable functional aspects of the platform.

Technical Support

Technical support is a broad term and offers great support.

GAP Analysis

We offers professional GAP analysis.

Scheduled Maintenance

For optimal performance, scheduled maintenance is offered by our team.

How do we offers our support/maintenance?

The current world is full of communication tools. To make sure that we are available 24/7 and in the state of emergency, we provide our support using the four basic communication tools.

  • Skype

  • Telephone

  • Email

  • Ticketing System

All of the channels are readily available and you will not have gained access to our support team. Our support team is experienced and have worked with the platform for a long time. The crystallized intelligence, natural problem solving skills and complete understanding of the OpenEduCat platform, enables them to solve any problem in no time.

We also offer on-spot support(only if needed). Our product documentation also offers answers to most of the basic problems. So, it is always a good idea to refer documentation before contacting support.