The necessity of End User Training and its connection to ERP implementation

The necessity of End User Training and its connection to ERP implementation
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The necessity of End User Training and its connection to ERP implementation

OpenEduCat

ERP is big. It resonates with the need for the industry and also provides the necessary tools to keep the business afloat the intense competition. But, it doesn't come with problems. Whenever an ERP system is implemented in any institute, there are changes in both the work-flow and the workers perception of the business evolution.


Not everyone likes changes, and that can bring a gap between the management and the workforce. Change is the one of the law of natures, and there is no way to stop the change. The only way is to embrace it, and that is what the management should aim for. A proper change management can bring harmony, understanding, and synergy in the workforce. To achieve the desired results, it is necessary for the management to understand the fears of workforce and train/mentor them accordingly.


The organization should invest deeply in training, to make end-user education possible,  They should also focus on finding the problems or concern that the current employees have for the current system. Also, job roles change after ERP implementation. To make sure that the ERP implemented is done correctly, the job functions for every employee should be identified and worked upon.


Also, enabling them to use the software to their advantage should be their number one priority. For example, let's take the scenario of Student information system implementation in a school. The teachers, students, parents and other people associated with the employee needs to understand how the system works. The ERP on education is making a long leap in the upcoming years, and it is necessary for educational institutes to understand the importance of training and end-user training.


Let's discuss the points in a chronological fashion.


Understanding the fears of Employees and resolving them.

The first step that any organization should address the concern of the employees. The employee should be taught the law of change and how the change can affect their work in a positive way. The resistance from the employee will take some time to wear off as a counter, or anti-counter arguments will be made. Also, many people fear that they will lose jobs if new systems come.


Assigning Jobs Roles To The Right Candidate

With new systems, new job roles arise. Also, the current job positions are changed to meet better the talent of the current employees. The organization should take extra care in handling the change in job roles and also provide training to the assigned workers. Without the training, it will be hard for the employee to work on the software, negating the systems' positives.


The Right Training

Without training, the new system is useless. With proper training, the employee can fully harness the system and produce more work in less time. It is them that will take care of the system, and the organization should invest enough money in the training so that everyone feel confident in handling the system.


Wrapping Up

End users are the key to success. The employees and the customers both constitute an integral part of the organization. So, the business should not ignore any one of them. A successful change management and proper training can easily help the organization to avert the problems of implementing the new ERP, such that it gets embraced by the employees.